Workplace Technology Support Specialist (Contract)

AEON Bank – Workplace Technology Support is responsible for providing technical assistance and support to employees, ensuring smooth operations and resolving technology‑related issues within the organization. The role plays a crucial part in user support, system maintenance, and enhancing workplace productivity.

Job Responsibilities

• Provide second‑level technical support to end‑users for hardware, software, and network‑related issues.
• Ensure timely and effective support during assigned shift hours (either 7 : 00 AM–4 : 00 PM or 10 : 00 AM–7 : 00 PM) to maintain business continuity.
• Set up, configure, and troubleshoot end‑user devices such as laptops, desktops, mobile phones, and peripherals (e.g., printers, monitors).
• Assist with user onboarding, account setup, and provisioning of workplace technology resources.
• Work closely with the IT Service Management Team to ensure consistent and quality support across all touchpoints.
• Respond to user requests and resolve incidents in a timely manner while maintaining excellent customer service.
• Collaborate with team members to escalate complex issues and follow up until resolution.
• Conduct hardware and software inventory management, including tracking, asset tagging, and reporting.
• Assist in maintaining and updating technical documentation, internal knowledge bases, and user guides.
• Participate in testing, deployment, and rollout of workplace technology solutions and system upgrades.
• Engage in small‑to‑medium scale IT projects related to workplace enhancements, technology upgrades, or office relocations.
• Provide basic training and support to users on workplace tools, systems, and IT best practices.
• Stay up‑to‑date with emerging technologies, tools, and trends to enhance workplace IT support and efficiency.
• Collaborate with cross‑functional teams to develop and maintain Disaster Recovery (DR) plans and procedures to minimize network downtime in the event of a disaster or outage.
• Contribute to Business Continuity Planning (BCP) efforts by ensuring network infrastructure resilience and redundancy, identifying critical systems and services and developing strategies to maintain operations during disruptions.
• Maintain accurate documentation of network configurations, diagrams, procedures and incident reports. Provide regular status updates and reports to management as required.

Job Requirements

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

#J-18808-Ljbffr