Senior Specialist, Corporate Card Management

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What you'll be doing :

• Manage the organization's corporate purchasing card program such as the issuance, renewal, and modification; cancellation,
• records retention, and distribution lists; compliance issues and customer service (credit limit increases, policy interpretation, exception transaction processing, etc.)
• Responsible for carrying out a thorough review of employee corporate and purchasing card transactions, analysing spending trends, and consulting with cardholders on transactions to generate a detailed report on spending patterns and policy exceptions.
• Responsible for identifying violations to the corporate credit card policy
• Responsible for the provision of training on appropriate use of corporate cards to cardholders in accordance with internal policy
• Render support to cardholders, data and technology department, human resources, and credit card administrators, and other groups to assist them with questions and concerns relating to corporate and purchasing card transactions and policies
• Responsible for carrying out random transaction audits to ensure policy compliance
• Prepare and support financial reports and analysis upon request
• Review corporate card transactions and reconciliations, provide variance analysis, highlight issues / concerns, and follow up on outstanding matters.
• Manage month-end related task to ensure the deadlines & deliverables as agreed in the SLAs are completed on time.
• Act as an escalation point for any issues involving the corporate card related items.
• Liaise with internal and external stakeholders, managing expectations & driving continuous improvement within the team to ensure quality delivery.
• Analyze, review, assess and approve rejection for incomplete supporting documents / evidence.
• Resolve issues escalated from the team and escalate to Management on matters of severe nature.
• Manage and respond to compliance audits and audit queries.
• Ensure internal controls are in place, and accounting complies with all external regulations. Keeps abreast of changes of internal guidelines and external accounting standards.
• Update the SOPs accurately and timely.
• Able to trouble shoot and resolve simple system errors relating to corporate card accounting, journal processing & SUN system closing tasks.
• Ensure the information received complies with HK IFRS and Group accounting standards.
• Prepare meaningful analytical review and analysis, accounting journals for correction, workings and schedules on regular basis.
• Develop and recommend areas for enhancements and improvements for the current systems and processes to meet the challenges and needs of stakeholders.
• Assist in projects such as Robotic Process Automation / Continuous Improvement project and plan.
• Responsible for updating desk procedures, control checklist and training materials as and when new enhancement identified, implemented, and communicated.
• Establish efficient communication channels and maintain close working relationships with customers, support personnel and external parties (e.g. banks, auditors, etc.).
• Ensure escalation reports are sent and attention to the right channel.
• Contribute to the development and refinement of Service Level Agreement and Service Reporting for the services provided.
• Accountable for achieving the Finance related target key performance indicators (KPI), operational level agreements (OLA) and service levels agreement (SLA) to the customers. Continuously monitor and introduce areas for improvement by acquiring and providing feedback from / to the customers and team.
• Develop, implement, maintain, and ensure adherence to GFO Finance SOP & procedures, and optimize consistency in service delivery to Local Countries.
• Execute continuous improvement (CI), service efficiency initiatives to better serve PPG business needs. Constantly looking for improvement opportunity to strike operational excellent e.g. process. Perform UAT as needed. Allocate resources and responsibilities across CCM team to deliver business results. Ensure resource strategy is flexible enough to respond to demand variations.
• Develop and maintain good working relationships with counterparts in BU and HQ to ensure smooth processing of transactions. Cultivate a customer service culture within the team. Attending to customers' enquiries and concerns in a professional manner.

About you :

Technical