SMF Specialist

About the role

As an SMF Specialist at Hong Leong Bank Berhad, you will support the SMF Team Lead in driving sales and business development for Share Margin Financing (SMF).

What you'll be doing

Sales & Business Development :

Drive product awareness through various channels to build new-to-bank (NTB) sales pipeline and drive the utilization for Share Margin Financing (SMF) business

• Manage the relationship and create stickiness with in-market brokers / dealers / remisiers / clients through unrivalled customer service
• Handle customer complaints effectively, provide appropriate solutions and alternatives; follow up closely to ensure issues are resolved
• Actively participate and promote the Bank's marketing campaign to drive NTB acquisition and SMF utilization
• Perform visitation to external brokers, branches and Priority Banking Center on monthly / quarterly basis, depending on the coverage
• Update Wealth Asset Financing product manager on the latest client feedbacks on products feature, marginable listings and what other competitors are doing
• Cross-sell and refer other Banking products such as Current and Saving Accounts, Mortgage, Hire Purchase, Personal Loan and Credit Cards

Training :

To support and conduct product training / briefing to panel of external brokers / branch personal bankers / RWM relationship managers / Branch Managers) on SMF and other Wealth Asset Financing products

Stakeholder Management :

Collaborate and build strong working relationships not only within Regional Wealth Management, but other business partners such as Branches, Regional offices and stakeholders in Head Office

Compliance :

Support and assist Head of Wealth Asset Financing and Team Lead, SMF in audit and compliance related matter for the SMF, in line with the Bank's internal policy, standard and procedures and other regulatory requirements

What we're looking for

If you're ready for the next step in your career, we encourage you to apply for this exciting opportunity with Hong Leong Bank Berhad.