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Service Desk Specialist (Mandarin Speaker)
HyvaKuala Lumpur, Kuala Lumpur, Malaysia15 jam yang lalu
Penerangan pekerjaanBasic IT knowledge in Windows OS, Microsoft Office, Android, iOS and common software applications Troubleshooting skills Excellent communicator, culturally sensitive, patient Customer service driven, understands the importance of confidentiality and privacy of users Customer service driven, understands the importance of confidentiality and privacy of users High school diploma or equivalent; associate degree or higher in Information Technology, Computer Science, or a related field preferred Previous experience in a technical support or service desk role is an asset ITIL certified (at least ITIL v4 foundation) is an asset Strong analytical and problem-solving skills Excellent communication and interpersonal skills Good written and spoken English & Mandarin Chinese are essential (needs to liaise with Greater China stakeholders) 24x7, shift rotational Seniority level : Entry level Employment type : Full-time Job function : Information Technology Industry : Truck Transportation
Overview
Hyva Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the Service Desk Specialist (Mandarin Speaker) role at Hyva
Location : Malaysia - Kuala Lumpur
About The Role : As a Service Desk Support Specialist (Mandarin Speaker) in our Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur, you will provide first-level technical support to end-users and ensure the smooth operation of IT services. This role involves troubleshooting hardware and software issues, managing service requests, and escalating complex problems to higher-level support.
Responsibilities
- Investigate incoming IT related incident tickets, 1st level remote support and solve incidents
- Fulfill IT related service requests, such as creating user accounts
- Support users via call, chat, email, ticketing tools
- Create and update knowledge base articles
- Collaborate with various stakeholders across the business including Global functions teams
Our Regional Hub supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed. This role requires 24x7 rotating shift support.
Requirements (hard & Soft Skills)
Professional Experience
Educational Level
Language
Shift
Location
Malaysia - Kuala Lumpur
Diversity, Equity & Inclusion (DEI)
We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.
Join us and be part of a team where everyone belongs!
Job Details
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Service Desk Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia
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