Application Support Consultant

Overview

BASSnet WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia We are seeking an Application Support Consultant to provide efficient and timely technical support to customers for BASSnet ERP applications. The role requires strong problem-solving skills, a customer-centric mindset, and experience in troubleshooting software applications. If you have the following, we invite you to explore this opportunity. What should you have?

Customer Service Orientation

– Strong customer focus and the ability to provide effective incident ticket support. Problem-Solving Mindset

Analytical Thinking

– Logical, detail-oriented approach to resolving challenges, conducts root cause analysis, and solves problems systematically. Time Management & Prioritization

– Ability to manage multiple tickets efficiently and meet SLAs. Communication Skills

– Clear verbal and written communication for interacting with clients and technical teams. Collaboration & Teamwork

– Ability to work with cross-functional teams, including development and product teams. Adaptability & Learning Agility

– Willingness to learn new technologies and adapt to changing environments. What do you need to qualify?

Bachelor’s degree in Information Technology, Computer Science / Engineering, or equivalent Minimum 2–4 years of experience in ERP application support or a similar role Experience in customer support tools such as ticketing and support systems (e.g., Zendesk) or relevant Experience with installing and configuring MS SQL Server; good knowledge of Structured Query Language (SQL) Software development is not a mandatory responsibility for this position; programming experience in .NET would be an advantage Practical and / or technical knowledge of maritime software is an added advantage Willingness to be on 24 / 7 standby and to work on shifts Other details

Seniority level : Associate Employment type : Full-time Job function : Customer Service Industries : IT Services and IT Consulting

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