IT Service Desk Lead

About the Role

At an exciting time to join the Score Group team, we are seeking a proactive IT Service Desk Lead to lead our IT Service Desk team. Reporting to the IT Service Delivery Manager, the successful candidate will play a crucial role in ensuring the efficient and compliant operation of our IT activities across our global business.

This role requires exceptional organizational skills, attention to detail, and the ability to handle sensitive information with discretion.

We are looking for individuals who are willing to work a shift pattern , supporting our Asia Pacific and EMEA operations.

Responsibilities

• Manage the day-to-day running of the IT Service Desk.
• Analyse performance of Service Desk activities.
• Report against defined SLAs and KPIs on a periodic basis.
• Support the incident management, request fulfilment, asset management and problem management processes.
• Analyse and investigate customer feedback.
• Support continuous improvement initiatives.
• Identify problem areas and deliver solutions to enhance quality of service to prevent future problems.
• Support IT communications to the business.
• Ensure all work is carried out in accordance with company policies, standards and work instructions.
• Support in the development of Service Desk personnel.
• Ensure corrective and preventive maintenance, and small service requests, are delivered and prioritized.

(Apply now at #J-18808-Ljbffr