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Retail Associate – Customer Service
Telecontinent Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia13 jam yang lalu
Penerangan pekerjaanMinimum SPM / Diploma or equivalent qualification. Prior experience in customer service or service centre is an advantage. Strong communication and interpersonal skills. Ability to remain patient and professional when handling complaints. Basic computer skills (MS Office, data entry systems). Team player with a positive attitude and customer-first mindset. 5 working days, 2 off days (schedule based on rotation) 9 : 00am – 10 : 30pm (follow mall operation hours) Attractive salary package and performance incentives. On-the-job training and career development opportunities. Supportive team environment. Basic Salary : RM2,150 – RM2,500 (based on experience) Language Allowance : RM300 Sales Commission : Unlimited Commission Overtime Allowances Shift Allowances Health insurance Maternity leave Parental leave Professional development Vision insurance Do you have experiences in sales? What is your expected salary? If selected, can join immediately?
Locations : Pavilion Bukit Jalil, Sunway Pyramid, TTDI, Sunway Square
About the Role
We are seeking a friendly and service-oriented Customer Service Centre Executive to join our team. You will be the first point of contact for walk-in customers, assisting with inquiries, handling service requests, and ensuring customers have a smooth experience at our service centre.
Responsibilities
- Welcome and assist walk-in customers with professionalism and courtesy.
- Handle inquiries related to products, services, and warranty claims.
- Register and track service requests, complaints, and follow-up actions.
- Coordinate with internal teams to ensure timely resolution for customers.
- Provide clear updates and explanations to customers regarding service status.
- Maintain accurate records of customer interactions and transactions.
- Ensure the service centre environment is organized, professional, and customer friendly.
Requirements
Operation Hours :
Benefit
Remuneration Package
Job Types : Full-time, Fresh graduate
Pay : RM2, RM5,000.00 per month
Benefits :
Application Question(s) :
Work Location : In person
Buat amaran kerja untuk carian ini
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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