Customer Experience Executive

4 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Funding Societies | Modalku

is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS :

Grow Relentlessly : Strive to become our best, most authentic selves Enable Teamwork, Disable Politics : Only by forging togetherness, we help each other succeed Test Measure Act : Stay curious and reinvent ourselves, through innovation and experimentation Focus on Impact : Create impact through bias for action and tangible results Serve with Obsession : Build win-win relationships for the long-term by having a customer obsession

We are looking for a

customer centric individual

who has a knack of continuous improvement for our dynamic and lean CX team. Our ideal teammate should be good at

engaging leads

in our conversion funnel, mainly focusing on converting leads to

potential investors

throughout the customer journey. And you should enjoy working in a fast-paced start-up environment.

What you will do :

Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships On-boarding customers by processing their applications and performing KYC checks. Perform any day-to-day operational tasks under CX team's portfolio. Assist in preparing reports Taking ownership of customer success metrics, from a company to a personal level Demonstrating strong personal values and a commitment that is in line with our mission and company values

Requirements

What we are looking for :

Have 1 - 2 years experience in Customer Experience or Customer Support Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage. Experience in both handling customers' inquiries and operation will be an added advantage. Experience in Excel and report preparation. Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships You're the first to roll up your sleeve in any BAU and ad-hoc tasks Having experience in the financial services or fintech industries will be an advantage

What it is in for you :

Explore and contribute to continuous improvement projects Solve problems and challenge the status quo in our daily tasks. Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems Assist Managers on all things that impact the customer experience, including process, automation, UI / UX and much more

Benefits

Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching Tech support - We provide a company laptop for our employees and the best possible support for the right equipment / tools to enable high productivity

Interested to know more about us? Learn about our Stories

here . Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Funding Societies | Modalku Group by 2x Get notified about new Customer Executive jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Escalation Agent (Return & Refund) - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Customer Service, Ad Operations (Urgent Hiring and Open to Fresh Graduates)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Customer Service Executive (Property Management)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Customer Care Professional (English speaker) - Future Opportunities

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Customer Experience Specialist – English (Kuala Lumpur)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Client Success Representative (Remote, Contract)

Client Success Representative (Remote, Contract)

Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Specialist, Customer Experience (English Speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Customer Service Representative – Valve Services

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Customer Service Executive (Immediate Hiring)

Customer Service Executive (Contact Centre)

Federal Territory of Kuala Lumpur, Malaysia 4 days ago Customer Service Representative (Live Chat)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,500.00-MYR4,500.00 4 days ago Customer Experience and Scheduling Coordinator

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr