Customer Service Executive (Shift)

Henry Butcher Malaysia (Mont Kiara) Sdn Bhd (HBMK) is a licensed property and facility management company, registered under The Board of Valuers, Appraisers, Estate Agents, and Property Managers (BOVAEP). Since 1987, HBMK has been managing world‑class real estate properties and providing top‑notch real estate consultancy services.

HBMK manages over 100 prestigious properties across Malaysia, which include branded residencies, high‑end corporate offices, and special facilities. With the support of a dedicated team of 1,000 personnel and service providers, HBMK continues to uphold a reputation for excellence in property management.

Responsibilities

• Greet residents and guests warmly and professionally.
• Assist with various resident requests such as arranging transportation, booking reservations, and providing information about local services and attractions.
• Handle daily mail / deliveries, ensuring proper documentation and secure handling.
• Address and resolve resident complaints or issues promptly and effectively.
• Maintain accurate records of resident requests, maintenance issues, and other relevant information.
• Monitor and report on the condition of the property’s common areas, ensuring cleanliness and functionality.
• Provide residents with updates and information regarding property events, policies, and changes.
• Respond to emergency situations as needed, including coordinating with emergency services and communicating with residents.
• Control guests / vendors access to residential floors through appropriate registration.
• Assist on booking of on‑site facilities (i.e., function room, meeting room).
• Reports to Building Manager on all operation matters concerning the Front Desk department.

Requirements

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Henry Butcher Malaysia (Mont Kiara) Sdn Bhd was originally in operation under the facilities and asset management division of Henry Butcher Malaysia Sdn Bhd, a company dedicated to world‑class real estate and plant and machinery consultancy services since 1987. In 2015, Henry Butcher Malaysia (Mont Kiara) Sdn Bhd has been delivering its property management services as an ambitious independent entity via its corporate restructuring. Currently, we managed more than 25,000 units of residential apartments and commercial assets.

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