Customer Care Officer

Job Title : Customer Care Officer (Automotive)

Department : After-Sales

Location : DMMS Melaka

Reporting To : Branch Manager

Job Summary :

The Customer Care Officer is responsible for ensuring excellent customer service delivery, handling customer inquiries and complaints efficiently, and fostering strong customer relationships. This role plays a vital part in maintaining customer satisfaction and loyalty within the automotive after-sales and service environment.

Key Responsibilities :

• Act as the main point of contact for customers regarding service appointments, feedback, and inquiries.
• Coordinate with service advisors and workshop teams to ensure timely and accurate communication to customers.
• Monitor and follow up on service jobs to ensure prompt completion and customer satisfaction.
• Handle customer complaints or issues professionally and escalate to the relevant department when necessary.
• Conduct post-service follow-up calls to measure customer satisfaction and gather feedback for improvement.
• Maintain accurate records of customer interactions, feedback, and service reports.
• Assist in implementing customer retention programs and loyalty initiatives.
• Support sales and after-sales promotional activities when required.
• Ensure compliance with the company's customer service standards and guidelines.

Requirements :

Job Types : Permanent, Fresh graduate

Pay : RM1, RM2,200.60 per month

Benefits :

Language :

Work Location : In person