Customer Service Executive

At SummitNext Technologies Sdn. Bhd. , we are a leading BPO and Technology Solutions provider where innovation meets excellence. As we expand, were seeking talented individuals to join our  Customer Service team based in Damansara City Mall .

Job Description

Respond to customer inquiries promptly via calls, emails, and other contact channels.

Assist customers with automotive-related queries and service requests.

Provide accurate information and resolve complaints to ensure high customer satisfaction.

Record and submit customer cases in the internal system according to SOP.

Collaborate with team members to meet project KPIs and quality standards.

Job Requirements

Diploma or higher qualification.

Strong communication skills in English and Malay (written, verbal, listening).

Previous customer service / BPO experience preferred, automotive industry knowledge is an advantage.

Customer-oriented mindset, pleasant interpersonal skills, and willingness to learn.

Proficient in office software and computer operations.

Able to work in a fast-paced environment and under pressure.

Job Type & Schedule

Full-time, rotational shifts

5 working days per week

Salary & Benefits

Basic Salary : RM3,000 / month

Performance KPI Incentive : Up to RM300 / month

EPF & SOCSO

Birthday Leave

Annual Leave, Maternity Leave, Parental Leave, etc.

Opportunities for promotion

Professional development opportunities

Expected Start Date : Immediately

Know more about us :

Website : https : / / summitnext.com /

Instagram : https : / / www.instagram.com / summitnexttechnologies

LinkedIn : https : / / www.linkedin.com / company / summitnext-technologies /

Glassdoor : https : / / www.glassdoor.com / Reviews / SummitNext-Technologies-Reviews-E7227743.htm