ServiceNow Project Manager

Associate Manager @ PureSoftware Malaysia

Job Description :

• Led end-to-end ServiceNow project planning, execution, and delivery using Agile methodology.
• Managed scope, timelines, budgets, risks, and stakeholder communications.
• Coordinated with cross-functional teams (developers, testers, business analysts).
• Defined requirements and translated them into ServiceNow functional specifications.
• Oversaw UAT, release management, and post-implementation support.
• Implemented ITSM modules (Incident, Problem, Change, Service Catalog) for a global client.
• Delivered self-service portal & knowledge base reducing support tickets by 40%.
• Migrated legacy ticketing system into ServiceNow, improving resolution time by 25%.
• Deployed Project Portfolio Management (PPM) for demand, resource, and project tracking.
• Provided real-time dashboards and analytics, enhancing executive decision-making.

About PureSoftware :

PureSoftware, a wholly owned subsidiary of Happiest Minds Technologies, is a global software products and digital services company. PureSoftware has been driving transformation for the world’s top organizations across various industry verticals, including banking, financial services, and insurance, life sciences and healthcare, high tech and communications, retail and logistics, and gaming and entertainment. Arttha, from PureSoftware, is a globally trusted financial technology platform.

PureSoftware is Great Place to Work® Certified in India for the third consecutive year.

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