Head of Operations (Supply Chain & Customer Care)

Head of Operations (Supply Chain & Customer Care)

Arcelik A.S. and Hitachi Global Life Solutions, Inc. to manufacture, sell and provide after‑sales services of Hitachi branded home appliances including refrigerators, washing machines, vacuum cleaners globally (outside of the Japanese market). Arcelik (a multinational household appliances manufacturer that employs over 50,000 people worldwide and operates in 57 countries, and 45 production facilities with 22 brands such as Beko and Grundig) acquired 60% ownership in the new company while Hitachi Global Life Solutions, Inc., continues as a 40% shareholder of the company.

We are looking for a passionate lead to join Arcelik Hitachi Home Appliances Malaysia Sdn. Bhd. The Head of Operations for Supply Chain & Customer Care is responsible for overseeing end‑to‑end supply chain functions—from demand planning and procurement to distribution and logistics—while also managing customer care operations. This role is pivotal in ensuring operational efficiency, cost‑effectiveness, and high service levels across the organization.

Responsibilities

• Demand Planning & Inventory Management

Develop and execute demand forecasting strategies.

Implement distribution strategies to ensure timely delivery and cost efficiency.

Manage budgets related to procurement, transportation, warehousing, and inventory.

Qualifications

Employment Details

Equal Opportunity Employer

Arcelik Hitachi Home Appliances – We're an equal opportunity employer. All applicants will be considered for employment without attention to race, gender, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender identity and expression, marital status or political opinion.

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