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Head of Operations (4PL)

Head of Operations (4PL)

BDP InternationalKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Job Title : Head of Operations (4PL)

Location : Malaysia

Category : Operations

Job Type : Permanent

Education : Bachelor\'s Degree

Overview

As part of the development of Bridgenet Services (BNS) we are seeking to recruit a head of operations (4PL) based in Malaysia who will be responsible for managing a team of supply-chain analysts in procurement and operations domains, supporting team development as well as engaging in regional customer engagements and sales processes. As a senior member of both BNS operations and BDP global EPI Centres you will be part of shaping both our regional development of 4PL products as well as future offshoring opportunities.

Responsibilities

  • Structure, support and operate the team in charge of our operations and their daily activities
  • Act as a SME to support customer engagements, demonstrations, and training as part of commercial development within the Asia region
  • Develop the analytics and operations team to deliver high standards in terms of analytics and operations support activities. Ensure talent development and training in line with corporate policies.
  • Manage customer implementations from customer engagement and requirement definition all the way to steady state operations
  • Work across the BNS organisation to support the growth of offshore operations, support service level development and ensure operations are delivered consistent with KPIs.
  • Work in collaboration with digital and data teams to ensure new products and capabilities are developed to support trade management as well as other product objectives
  • Engage with enterprise and customer stakeholders in the delivery of strategic priorities and the promotion of innovation within the company / wider environment

Requirements

  • Strong influencing skills with the ability to understand different perspectives, look for opportunities to support and build relationships
  • Deep understanding of how to lead and develop teams to support the delivery of customer objectives and improve on a daily basis
  • Experience in LEAN service delivery with experience in leading employee engagement lead continuous improvement activities
  • Strong project management capabilities with the ability to manage large complex cross-organizational projects, from concept to final delivery
  • Project management skills with the ability to construct and manage cross-functional team projects, monitor and report on performance
  • Ability to engage with customers on key priorities to support their needs
  • Can do attitude with a focus on how to deliver change and transformation, looking across the portfolio for opportunities to add value
  • A customer-orientated approach with the desire to engage with customers, develop relationships and convince new customers of the value of BNS services
  • Strong communication skills in all mediums including presentation and engagement skills

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