Customer Service Officer

This job is all about helping customers with their loan inquiries through calls and emails. You might like this job because you get to solve problems, work with a supportive team, and make customers feel valued while keeping accurate records.

• Act as the first point of contact for existing loan customers via phone, email, and other channels.
• Handle general enquiries such as repayment questions, account changes, loan redraws, interest rate enquiries, and settlement-related issues.
• Troubleshoot and resolve customer concerns with professionalism and empathy.
• Communicate with partnered funders to follow up on customer requests, service issues, or escalations.
• Liaise with internal management and operations teams to ensure timely resolution of customer matters.
• Keep accurate records of all customer interactions and outcomes in the system.
• Provide updates and feedback to management regarding recurring customer issues and potential process improvements.
• Contribute to a positive team environment by sharing information, collaborating with colleagues, and supporting overall service standards.
• Ensure all customer service activities comply with company policies, funder requirements, and regulatory guidelines.

Job Requirements

Skills

Customer Service

Banking Services

Problem Solving

Verbal Communication Skills

Customer Experience Improvement

Teamwork

Company Benefits

Work From Home

Flexible working options including hybrid work (in-office and work-from-home), depending on role and performance.

We provide mentorship, team knowledge sharing, and hands-on learning opportunities.

Work directly with Australian leaders and cross-functional teams. Gain real experience working across cultures and markets.

Structured performance reviews and personal development plans to help you move forward, many of our leaders started in junior roles.

Provisions of coffee, tea, and snacks to keep you fuelled and focused throughout the day.

Our team is fun, energised, and collaborative. We value open communication and celebrate each other’s wins.

360MMS is an award-winning, high-growth financial services company based in Australia, with a dynamic support hub in Kuala Lumpur. Over the past five years, we’ve established ourselves as a trusted name in the mortgage and finance industry, offering innovative solutions, cutting-edge technology, and a reputation for speed, service, and integrity.What sets us apart? We combine startup agility with professional depth....

#J-18808-Ljbffr