Customer Service Officer

360MMSPetaling Jaya, Selangor, Malaysia

30+ hari lalu

Penerangan pekerjaan

Act as the first point of contact for existing loan customers via phone, email, and other channels.

Handle general enquiries such as repayment questions, account changes, loan redraws, interest rate enquiries, and settlement-related issues.

Troubleshoot and resolve customer concerns with professionalism and empathy.

Communicate with partnered funders to follow up on customer requests, service issues, or escalations.

Liaise with internal management and operations teams to ensure timely resolution of customer matters.

Keep accurate records of all customer interactions and outcomes in the system.

Provide updates and feedback to management regarding recurring customer issues and potential process improvements.

Contribute to a positive team environment by sharing information, collaborating with colleagues, and supporting overall service standards.

Ensure all customer service activities comply with company policies, funder requirements, and regulatory guidelines.

(Apply now at #J-18808-Ljbffr

Customer Service Officer • Petaling Jaya, Selangor, Malaysia