Technical Service executive

Overview

Technical Service executive at SIKA ADVANCED RESINS — join to apply.

Responsibilities

• Collaborate with R&D and Product Management / Sales / Marketing to guide product development and lifecycle enhancements.
• Provide and manage seminars, product demonstrations for customers and internal employees; support product launches for Building Systems products.
• Ensure customer complaints are investigated promptly and the findings are reported properly.
• Oversee the delivery of high-quality technical support for clients, consultants, contractors, and internal stakeholders.
• Provide expert input on product selection, specification writing, and site-specific technical recommendations.
• Manage site trials, performance validation, and the resolution of complex technical challenges at project locations.
• Evaluate SIKA traded products and benchmark them against market offerings.
• Accurate and regular electronic entry of technical files (reports, site pictures, presentations) into local systems (folders, databases such as SharePoint) in compliance with department filing guidelines.
• With Regional Sales Managers, develop new customers.
• Maintain regular contact with Marketing, branch sales staff, major customers and technical associations to stay abreast of market requirements concerning product application and performance.

Qualifications

About Sika

Sika was established in Malaysia in 1989 and began full operations in 1991 through its local subsidiary. The company serves construction and industrial applications with a network of offices and plants across Malaysia. Sika Kimia Sdn Bhd currently employs more than 340 people across Sales & Marketing, Technical Service, Finance, HR & Administration, Laboratory, Production, Purchasing, Customer Service and Warehouse.

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr