Customer Care Executive

Customer Care Executive

Winner Venture Sdn Bhd (WV) is a rapidly growing co-branding mobile prepaid service provider in Malaysia, established in 2018. Our mission is to offer passive income opportunities to Malaysians by expanding beyond mobile prepaid industry. Our goal is to become an integral part of Malaysia's everyday life. We’re also investing in diverse industries through the development of digitalized referral marketing systems, covering mobile prepaid with complimentary insurance coverage, business solutions, and digital products.

Role Description

This is a full-time on-site role located in Kuala Lumpur as Customer Care Executive.

• Resolve product or service problems by clarifying customer’s complaint, determining root cause, selecting and explaining the best solution; follow up to ensure timely resolution via phone, email, and live chats.
• High sense of integrity and commitment to customer satisfaction.
• Communicate clearly and professionally, both verbally and in writing, via Facebook and other Social Media platforms.
• Provide customers with information about products and services, assist with complaints, questions, or requests; follow up end-to-end.
• Guide customers through troubleshooting, navigating the company site or using products or services.
• Ensure interaction quality while within our SLA.
• Continuously evaluate and identify opportunities to improve processes that positively enhance customer and partner experience.

Qualifications

Benefits and Perks

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