Remote Service Delivery - Associate Service Engineer

Remote Service Delivery - Associate Service Engineer

Remote role at SAP in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Position Summary

SAP, the Cloud Company powered by HANA, is the market leader in enterprise application software. Through its digital core SAP empowers people and organizations to work together more efficiently and use business insight more effectively.

SAP Customer Services & Delivery – Premium Hub - CoE provides SAP Enterprise Support and Premium Engagement services. This global Remote Service Delivery (RSD) organization delivers SAP Enterprise Support Cloud Editions and Premium Engagement customers with methodology and content to drive innovation. The Service Engineer ensures excellence in regional customer delivery.

Expectations and Tasks

• Perform root cause analysis and provide solutions to customers in complex environments within specific fields, areas or solutions.
• Deliver SAP Services & Support remote Continuous Quality Check (CQC) services and Expert Guided Implementation (EGI) services as technical / functional expert for broad area of topics.
• Support customers in their transformation to S / 4HANA and / or to the Cloud.
• Actively provide customer feedback to product or service development teams.
• Drive new initiatives and activities to improve value of our services.
• Collaborate seamlessly with teams in other regions and / or functions across the globe.
• Stay engaged with the latest technologies and SAP products.
• Identify learning opportunities in daily tasks by staying curious and open to new experiences that enhance technical and functional knowledge.

Education and Qualifications

Work Experience

Benefits

Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Inclusive Hiring

We win with inclusion. SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

Equal Employment Opportunity

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and / or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID : | Work Area : Consulting and Professional Services | Expected Travel : 0 - 10% | Career Status : Graduate | Employment Type : Regular Full Time | Additional Locations :

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