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Client Management, Analyst

Client Management, Analyst

AIA MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
6 jam yang lalu
Penerangan pekerjaan

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

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About The Role

Responsible for the relationships with assigned clients.

Responsibilities

  • Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
  • Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
  • Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
  • Arrange and participate in internal and external client debrief
  • Act as “door-opener” to Segment management team
  • Responsible for proposing new product or initiatives for Direct Clients
  • To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
  • Involve in projects or initiatives that will further grow the overall CS business

Requirements

  • Possess a degree with business or equivalent.
  • Relevant working experience in commercial, client-facing role.
  • Possess strong presentation, planning, organization and analytical skills
  • Ability to handle customer complaints and / or requests with a sense of urgency and have the ability to be impartial and objective.
  • Strong team player, adaptable and versatile in working style
  • Independent, energetic, passionate, proactive, performance driven

    • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

    Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Information Technology
  • Industries
  • Insurance

    • #J-18808-Ljbffr

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