Account Receivable Team Lead

Responsibilities

• Monitor the achievement of targeted KPI for collection and credit control function, Day Sales Outstanding (DSO).
• Ensure that all revenue and collection are updated to SAP accurately and within time limit laid down in corporate guideline.
• Review the customer ageing reports to ensure timely collection.
• Take appropriate action / measure to resolve long overdue outstanding issues.
• Support cash flow optimization by preparing weekly liquidity planning / projection report.
• Provide excellent service to external customers, addressing and resolving customers’ issues and concerns.
• Build up a good relationship with customers and call for visit or meeting when necessary.
• Lead, coach and monitor the performance of the team :
• Monitor and follow up with internal and external stakeholders to ensure disputes, past due accounts and over credit limit accounts are followed up with prompt actions.
• Train and coach the team on customer handling and problem solving skills, and on all accounts receivable and credit control related topics.
• Perform credit monitoring — assess customers’ credit risk on a regular basis and highlight any potential risk to the manager.
• Coordinate the process for new credit applications.
• Assist with credit assessment reports and apply for commercial insurance according to group guidelines / local policies.
• Quarterly review of existing credit accounts and insurance coverage.

As a super user, provide first-line support of process guidance to the team, with ongoing review of AR work processes and system operation related to customer collections and payment behavior.

Prepare proper documentation on standard operating procedures of AR processes for business continuity and quality enhancement.

Identify, develop, and implement best practice procedures for AR, constantly benchmarking performance externally and pursuing digital transformation for process improvement.

Participate in any other projects / tasks as assigned by manager.

Implement and roll out AR initiatives and automation projects.

Stay current on all system updates and changes and make recommendations.

Monitor the customer data interface from FIS to SAP-FI.

Organize and provide necessary training to other colleagues.

Qualifications and Technical Job Requirements :

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