Tawaran kerja ini tidak tersedia di negara anda.
夜班客服-航空行业 Airline Customer Service
TDCX MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia9 jam yang lalu
Penerangan pekerjaan最低SPM持有者或更高學歷,没經驗或具有1年客戶服務經驗。 精通繁體中文和英語(書面和口語)。 具有航班預訂經驗者優先,但不是必須的。 在處理客戶請求時注重細節和準確性。 優秀的溝通技巧和專業處理客戶查詢的能力。 能夠適應夜班工作。 強大的技術技能和快速學習新系統的能力。 能夠在快節奏的環境中多任務處理並高效工作。
我們正在尋找一位敬業且注重細節的航空公司客戶服務代表加入我們的團隊。作為代表,您將負責以繁體中文和一般英語為我們的客戶提供卓越的服務。您將協助客戶解答查詢、解決問題並提供有關我們服務的信息。此職位為永久夜班工作,具有旅遊和酒店業經驗者優先。
工作時間
永久夜班-October Intake
工作時間 : 晚上8 : 30至早上8 : 30,週一至週日
每週工作天數 : 每週5天
每班工作時長 : 9小時30分鐘,包括1小時的用餐時間和30分鐘的休息時間。
主要職責
- 以繁體中文和一般英語通過電話或電子郵件提供優質的客戶服務。
- 協助客戶解答查詢、解決問題和服務相關問題。
- 管理和解決問題,包括航班預訂、票務查詢和其他旅行相關問題。
- 處理預訂並支持與航空公司計劃和相關產品相關的任務。
- 處理交易並確保數據輸入的準確性和細節。
- 使用公司系統處理客戶請求。
- 處理客戶投訴並高效且專業地解決問題。
- 確保及時解決和跟進客戶關注的問題。
- 始終保持高水平的專業精神和溝通能力。
- 工作分配的夜班並適應靈活的工作時間表。
要求 :
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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