Tawaran kerja ini tidak tersedia di negara anda.
Assistant Manager - Customer Services Center
Liberty General Insurance BerhadKuala Lumpur, Kuala Lumpur, Malaysia8 hari lalu
Penerangan pekerjaanEnsure effective and efficient administration of day to day business operations in line with SOP across all support functions Assist other queues or Manager / Superior in day to day Operations Ensure consistency with enterprise risk management guidelines Ensure compliance with regulations and laws Ensure good corporate governance is practiced and are being exercised by the team Customer Personal Data Protection Act compliance CRM & Core Systems Supervisory role over QRC Inbound Execs Build an organization that attracts and retain talents to ensure critical business processes are highly efficient and effective Ensure regular communication of key imperatives Provide ongoing coaching and support to staffs to enhance their skills and performance. Diploma / Bachelor’s degree in business administration or business management, communication, Customer Service Management or related fields. Extensive experience in Contact Centre operations from People Management, Process and Technology standpoint. Excellent analytical and data-driven decision-making skills, with the ability to use customer insights to drive continuous improvement. Knowledge of customer service best practices and industry trends, with the ability to apply this knowledge to improve customer service operations. Excellent communication and interpersonal skills, with the ability to effectively interact with customers, employees, and stakeholders at all levels of the organization. Minimum 10 years working experience in Contact Centre Operations & Customer Experience Preferred 5 years’ experience in insurance industry.
Job Description
Internal Management
- Answering Inbound call queries and concerns about a company's products or services (Motor & Non-Motor).
- Identify customers’ needs, clarify information, research every issue, and provide solutions and / or alternatives
- Monitor ongoing cases, providing updates to customers and ensuring resolution within agreed timeframes
- Ensure Calls and Emails responded are managed as per the Service Level Management
- Case efficiency Management –SLA for each defined TAT
- To ensure diligent follow-up of pending information and fulfill promises made to customers.
- Accurately log and manage customer cases in the CRM system, ensuring all details are recorded and actions are tracked.
- Accurate System updates –CRM, Core Systems, ISM & Reporting Templates
- Prepare Daily Reports on Service Level of the function
- Resolve / Follow-up customer / partner matters
- Respond to various requests from customers / agents / HQ (Motor or Non-Motor)
- Attend to Escalation of Complaints
Contact Center Operations
Compliance
People Management
Education / Academic Qualifications :
Functional knowledge / Technical skill :
Work Experience :
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
![Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=3M)
We’ve got modern day solutions for all your modern day delivery woes.In a world that’s constantly on the move, we know how important it is to keep things moving.
We’re on a mission to enable everyon...Tunjukkan lagiKemas kini terakhir: 18 hari yang lalu
Assistant Customer Service Manager
Hunters InternationalKuala Lumpur, Selangor, MY We're Hiring : Assistant Customer Service Manager! 🌟.We are seeking a dedicated and proactive Assistant Customer Service Manager to support our customer service operations and help deliver exceptio...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)
AgodaKlang City, Selangor, Malaysia Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Tunjukkan lagiKemas kini terakhir: 7 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Branch Manager
AFFIN GroupGenting Highlands, Pahang, Malaysia Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis.
Accountable for Branch Sales turnover, to improve the business profit...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
Senior Manager - Business Development (Medical Consumables)
HartalegaBatu Caves, Selangor, Malaysia Mun Global is the global platform for premium healthcare and personal protective products across many markets.This position is responsible for : .
Lead and manage the full spectrum of the medical cons...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Assistant Manager Fund Services
Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia Assistant Manager Fund Services.Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Contribute towards the future strategic direction and process innovati...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Business Support Team Leader / Operation Manager (Service Hub)
Sedgwick Claims Management Services LtdKuala Lumpur, Kuala Lumpur, Malaysia By joining Sedgwick, you'll be part of something truly meaningful.It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We invite you to grow your c...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
T&L : Transfer Pricing, Assistant Manager / Manager 1
ACCA CareersKuala Lumpur, Kuala Lumpur, Malaysia T&L : Assistant Manager / Manager, Transfer Pricing.At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.
WorldImpact is our portfolio of...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Regional Lead, Member Engagement and Experience (MEE) - Europe
IFACKlang City, Selangor, Malaysia Regional Lead, Member Engagement and Experience (MEE) - Europe.During 2024 IFAC shifted its strategic focus to maximizing member value and experience.
The Member Value Proposition (MVP) was created ...Tunjukkan lagiKemas kini terakhir: 7 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]
3MKuala Selangor, Kuala Selangor, Malaysia The area portfolio leader for Asia ISD Packaging will be responsible for driving growth and profitability of the packaging tapes business in Asia through area product marketing leadership role.The ...Tunjukkan lagiKemas kini terakhir: 7 jam yang lalu
- Dinaikkan pangkat
Regional Network Operations Center Manager
DHLCyberjaya, Selangor, Malaysia Regional Network Operations Center Manager.With a global team of 5600+ IT professionals, DHL IT Services.All our locations have earned the.
At IT Services, we are passionate about network technology...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Assistant Service Operations Manager (IT Support) - Trilingual
Master Concept International LimitedKuala Lumpur, Kuala Lumpur, Malaysia As an IT Operation Manager and direct report to HK Headquarters, your typical day might include the following : .Act as the primary point of contact for escalated customer reported issues, ensuring p...Tunjukkan lagiKemas kini terakhir: 26 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Assistant Customer Service Manager
Tap Growth aiKuala Lumpur, Kuala Lumpur, Malaysia Tap Growth ai Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.We are hiring for the position of.
Assistant Customer Service Manager.The ideal candidat...Tunjukkan lagiKemas kini terakhir: 7 jam yang lalu
Assistant Manager, Customer Success
TeleportKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
- Baharu!
Senior Customer Service Manager (Night Shift)
AmbitionPetaling Jaya, Selangor, Malaysia Managing Consultant, Global Business Services | Recruiting for HR, Supply Chain & Procurement | Fresh Grad for Japanese, Korean, Thai, Vietnamese….
Attractive Remuneration Package.A leading manufact...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Operations & Customer Experience Manager
MypickleballPetaling Jaya, Selangor, Malaysia Oversee daily store and warehouse operations, including inventory control, stock movement, and order fulfillment.Lead the customer service team to ensure timely, professional, and effective handlin...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Client Service Manager
Marsh & McLennan CompaniesKuala Lumpur, Kuala Lumpur, Malaysia We are seeking a talented individual to join our.Health and Benefits risks across Asia; this includes being a central point of contact and providing strong strategic advice on how they can address ...Tunjukkan lagiKemas kini terakhir: 7 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Country Manager, Thailand
VinarchySeremban, Negeri Sembilan, Malaysia Vinarchy Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Vinarchy is seeking a dynamic, commercially savvy Country Manager to lead growth and build the brand presence in Thailand.The port...Tunjukkan lagiKemas kini terakhir: 7 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Manager, Ground Operations Training
Malaysia AirlinesSepang, Selangor, Malaysia Manager, Ground Operations Training.The Manager, Ground Operations Training is expected to ensure organizational compliance with relevant regulations through effective training and risk management....Tunjukkan lagiKemas kini terakhir: 7 jam yang lalu