Senior Coordinator, SMB Growth

foodpanda Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Overview

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What you will own

Tasked with the care of a portfolio of partner accounts; you will be expected to sell on the phone, manage and grow the revenue of each account, and provide operational support when needed. Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards. Meet and / or exceed the expected daily productivity in terms of the number of calls and sales. Meet requirements in the areas of documentation accuracy, partner approval and systems processing. Demonstrate objection handling, persuasiveness, urgency, and the ability to act in a fast-paced environment. Problem-solving is a priority; strive to provide solutions aligned with company offers. Essential experience, skills and knowledge

2 to 3 years of experience in a client management role. This is a 100% telesales role; comfortable making outbound calls via digital tools over extended periods. Effective English communication; knowledge of Traditional Mandarin is an added advantage. Data sensitivity and sales-mindedness. Experience with online business tools (Google suite); Salesforce experience is a plus. Strong communicator with a consultative sales approach. Excellent relationship-building, target-oriented, resilient, and a collaborative team player with a willingness to learn. Fast learner and able to adapt quickly to changes in operational processes. Seniority level

Entry level Employment type

Full-time

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