Payroll Subject Matter Expert (Mandarin Speaker)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.### ### The PositionThe Pay Time Benefits team focuses on supporting pay time and benefits processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.As a Payroll Subject Matter Expert, you are responsible for end to end payroll processing, coordinating complex P&C requests and being the internal and external escalation point for the PTB Specialists / colleagues. In this role, you will foster knowledge building and support end to end resolution of cases, projects in PTB, will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The Payroll SME also focuses on projects, system testing and continuous improvement initiatives.

• Responsibilities
• Operations and Service Delivery
• Ensure end to end ownership of resolution, consistent and reliable service delivery for customers serviced, operations according to defined KPIs and SLAs and regulatory compliance in line with the countries, customers and regulations. + Handle end to end payroll processes in house from execution, checking, finalizing and reporting, etc. + Implement processes and initiatives to ensure continuous improvement as well as service enhancement. + Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns. + Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
• Coordination of Complex PTB Requests
• Provide customer service on PTB related activities, such as inquiry resolution, request management, and troubleshooting for end to end customer experience. + Execute system data maintenance and business process activities in support of P&C business processes (payroll, time and benefits etc). + Act as escalation point for PTB team on high complex issues. + In the team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness. + Support PTB team in system maintenance activities and operations in troubleshooting and in escalations to Tier 3 (IT / P&C / Vendor). + Support for PTB Team leads / PTB Operations Manager and contributes to the strategic vision and direction, and accountable for implementing the strategic direction. + Develop new approaches to complex problems potentially influencing others to change their point of view and leading others to solve the problem.
• Training Delivery and Ensure Data Quality
• Advise and train stakeholders on process and system. Identify training needs and propose training activities (internal and external). Deliver training on system, tools, processes if needed. + Attend community meetings and cascade information to the appropriate levels.
• Process Documentation Correctness
• Collaborate with other P&C chapters to keep training materials and process documentation up to date. + Follow the system and process updates and embed new knowledge in the existing community. + Ensure process and systems documentation is up to date through coordinating the update of SWIs and local SOP documentation.
• Projects Delivery, System Management and Continuous Improvement
• Contributes to continuous improvement initiatives. Participates in People Support Solution systems and business process innovation projects. + Manage and collaborate with vendors on system performance, design and perform system testing.
• Cross-Functional Collaboration
• Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers and achieve our People Support Solutions vision by driving global consistency through collaboration.
• Who you are
• In this role, you will be working within a team of Specialists focusing on our customers and collaborating with teams across various functions and levels within the organization.
• You bring the following Competencies and Experience :
• 6+ years of related experience in Pay Time Benefits Subject Matter Expert experience in a HR Shared Services Environment. deep knowledge of pay time benefits - especially tax and social insurance
• University degree, HR preferred
• Critical thinking and solution oriented mindset. Proven track record of being able to deliver in a matrix organization
• Ability to navigate complex HR Data structure. Experience on HR Processes and expertise end-to-end HR pay, time, benefits processes
• Strong knowledge in business solutions like Workday or SAP and its business processes
• Fluent in English and Chinese are required# Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let’s build a healthier future, together.
• Roche is an Equal Opportunity Employer.

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