T&T Senior Consultant - ETP As A Service / Operate (SAP Delivery Lead) - MY

T&T Senior Consultant - ETP As A Service / Operate (SAP Delivery Lead) - MY

Senior Consultant role leading SAP ETP As A Service solutions in Malaysia, responsible for both support and project implementation activities.

Responsibilities

• Assigned as Level 2 / 3 AMS support : render 2nd / 3rd level AMS support for escalated issues, perform in‑depth production incident troubleshooting, resolve incidents, and monitor fixes to meet SLA.
• Identify and perform problem management to reduce re‑occurring issues, present root cause analysis, and deliver permanent fixes within agreed time‑frames.
• Lead discussions on high‑level solution design for medium‑to‑complex enhancements, estimate effort, and ensure end‑to‑end solutioning, testing, and delivery within agreed timeframes and quality.
• Maintain documentation according to firm standards, best practices, and SOPs.
• Fully comply with all AMS processes, procedures and client IT policies.
• Participate in and contribute to continuous improvement initiatives.
• As a project team member, support delivery of solution applications and develop work products that address client business needs.
• Support project teams in developing presentation materials and communications with clients.
• Lead and / or coach Analyst and Consultant level members.
• Support business development by contributing to proposals, presentations, and publications.

Requirements

Additional Information

Due to the volume of applications, only shortlisted candidates will be notified. This is a recruitment advertisement from Deloitte; the company will never contact you via messaging platforms for employment offers or requests for money or personal information. Please apply only through the official Deloitte website.

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