Field Visit Collections Officer

Overview

DCAP is building AI-powered FinTech in Malaysia for 5 solid years—and now we’re scaling fast. We want people who aren’t afraid to think big. If you’re looking to accelerate your career and gain real AI know-how with an ambitious team, this is your moment to shine!

Ever wondered how AI adoption translates into real business cases and everyday impact? At DCAP, you’ll gain hands-on experience with AI applications that are reshaping the fintech landscape and making sure your career stays future relevant.

What You'll Do

• Visit customers to negotiate repayment plans and collect outstanding loan payments.
• Close monitoring and follow up of delinquent of each bucket.
• Prepare and submit daily / weekly reports on collection performance, NPL recovery status, and site visit outcomes.
• Engage customers to agree on repayment schedules, restructuring plans, or partial settlements.
• Escalate unresolved cases to senior management as needed.
• Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
• Collaborate with cross functional teams, including collections, operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.

Join Us If You

With Us, You’ll Enjoy

Why You’ll Love This Role

If you’re an ambitious, results-driven professional who thrives in a dynamic environment, this is your chance to shine. Don’t worry if you don’t check every box – if you meet most of the criteria and are eager to learn, we’d still love to hear from you.

Applications

At DCAP, we’re dynamic, fast-growing tech startup backed by Khazanah Dana Impak, providing AI-powered Consumer Financing Platform to hire purchase businesses. Our vision is to make peopleIfe better by empowering sustainable accessibility to financial services and mobility by focusing on customers, innovation, and technology. We are looking for talented individuals like you to help us bring our vision to life.

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