Collector, Tele-Collection

Job Summary

As a Standard Chartered Collection Specialist, you’ll be a part of the Wealth and Retail Banking team and will play an important role within our Collections and Recoveries Unit. You’ll be the first point of contact for our customers, have the opportunity to help our clients meet their financial needs, and lead strategies to minimise our exposure to credit risk and save losses to the Bank.

About Wealth and Retail Banking

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Key Responsibilities

• Communicate professionally and assist customers who are going through financial difficulties.
• Maintain a positive customer experience, by having empathy and the right negotiation techniques.
• Provide the best suited financial solutions, to help the customer back to financial wellbeing.
• Collaborate with a high performing, motivated team to meet and exceed targets.
• Report adverse trends and patterns observed during collections activities to mitigate the credit risk.
• Continuously improve the way of work by identifying process improvements and cost saving opportunities.

What’s in it for you

Skills and Experience

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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