Repair Technician Assistant Coordinator

Job Overview

As a Smart Home Appliances Repair and Admin Coordinator, you will play a critical role in managing the warranty process for repaired items. You will inspect, test, clean, and prepare smart home appliances for shipment, ensuring they are in optimal condition before returning them to customers. Your role will involve coordinating with the technical team, updating customers, and managing various administrative tasks to ensure a smooth workflow.

Job Scope

• Inspect, test, clean, and check the condition of repaired smart home appliances before shipment.
• Communicate with customers to update them on repair status and delivery information.
• Prepare and pack items for shipment once repairs are complete.
• Arrange delivery or coordinate with drivers to dispatch and collect items.
• Coordinate with the technical team to ensure repairs are done properly.
• Handle return and inbound processes for both small and large items coming back to the warehouse.
• Assist with other tasks as assigned, such as informing customers about water kit arrangements.

Job Requirements

Work Schedule

Monday to Saturday, 5.5 days per week.

Benefits

Culture & Growth

Nurturing Your Growth, Our Priority

Challenging Industry – never worry about lacking opportunity to learn and grow

In the challenging industry of e-commerce, we’re facing new problems every now and then. Challenges never stop but DASHER is committed to overcome all of them and believes that where there is difficulty there is opportunity. Face challenge, take it on, conquer it and GROW!

Elite Teammates – a dream team

DASHER always committed to maintain a positive organisational culture, and further improveit. You will be working with different people with different strengths and expertise, but y’all share a thing in common, which is y’all is ELITE. The team focusing a lot on efficiency which will definitely drives you to discover and unleash your own potential. Take this opportunity to gain experience and knowledges from your teammates!

Career Progression – clear path ahead

DASHER has a high expectation on you to learn and grow fast. You’re expected to play a leader role in no more than two years. Learn to inspire and influence others here. DASHER has a very clear structure of career advancement, and at a point of time, it’s your call whether to develop your skillset towards a management path or a professional / technical path.

You & DASHER

We would rather describe ourselves to be a football team instead of a “family”. It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize on the values created and journey we went through together in achieving our mutual goals.

DASHER nurtures you with supports, resources and opportunity. You achieve personal growth via precious experience and knowledge you gained while staying with us, and also in such process you drive the success to DASHER as well, enabling the organisation to grow to next level.

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