Travel Assistance Coordinator (GCN)

Let’s grow together!

About Zurich Cover-More

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific.

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

What’s the job?

• You will assist policyholders by providing accurate information and appropriate solutions to their inquiries.
• Manage customer calls and casework related to lost luggage or documents, travel disruptions, medical assistance and evacuation, and legal referrals.
• Provide policy details, claims information, and renewal updates to customers and service providers.
• Schedule and conduct follow-up calls for complex cases, ensuring all interactions are properly documented.
• Coordinate with vendors, third parties, and family members during active cases.
• Lead workload distribution during the assigned shift and ensure all active cases are monitored and handed over effectively to the next team.
• Support Team Leaders by carrying out ad-hoc tasks and special projects as assigned.

What are we looking for?

Why choose us?

We value optimism, caring, togetherness, reliability, results focus and forward-thinking.

We have more than 2600 employees worldwide : we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.  Our hybrid approach ensures our employees maintain work-life balance.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together !

#LI-Hybrid