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Business & Operation Support Admin

Business & Operation Support Admin

Happy Potato Ventures Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
18 jam yang lalu
Penerangan pekerjaan

Job Overview

As the Business & Operation Support Admin, you will play a pivotal role in supporting both the Business Development (BD) and Operations teams. You will manage business documentation, coordinate leasing and licensing processes, ensure operational compliance, and provide backend support & coordination for outlet and performance monitoring. This position bridges business expansion and daily operations to ensure seamless execution across all Happy Potato outlets.

Key Responsibilities

1.⁠ ⁠Franchisee & Business Documentation

  • Prepare and organize all franchise-related documents : LOI, Offer Letters, Franchise Agreements, Leasing Offers (LOO, Tenancy Agreements).
  • Coordinate document stamping, signing, and filing (both physical & digital).
  • Maintain accurate and up-to-date legal and operational records.

2.⁠ ⁠Leasing & Legal Coordination

  • Support in reviewing lease terms before legal vetting.
  • Coordinate with legal advisors on franchise, tenancy, and compliance matters.
  • Track tenancy renewals and related deadlines.

    • 3.⁠ ⁠Licensing & Outlet Setup Applications

  • Apply for required outlet licenses (business, signage, food handling, premise, etc.).
  • Coordinate landlord permits (move-in / out, loading bay access).
  • Arrange outlet essentials (pest control, oil tank permits, delivery channel setup, POS system creation, WhatsApp group setup).
  • Monitor license renewal timelines.

    • 4.⁠ ⁠Operational Reporting & Metrics

  • Maintain and update Master Outlet List and Business Development
  • Generate and track sales reports (daily / weekly / monthly vs forecast).
  • Monitor stock movements, usage variances, and escalate irregularities.
  • Consolidate key performance dashboards for management review.
  • Weekly reporting of leasing progress, outlet developments, and BD conversions.

    • 5.⁠ ⁠Internal Communication & Scheduling

  • Act as a liaison between HQ and ground teams to ensure smooth communication.
  • Draft and circulate HQ memos, SOP updates, forms, and reminders.
  • Coordinate and schedule meetings (operations, training, cross-department).
  • Track training schedules, attendance, and maintain meeting minutes.
  • Reminder for operation for all operational & marketing execution.

    • 6.⁠ ⁠Customer Service Reporting & Resolution

  • Consolidate customer feedback from WhatsApp, email, social media, Google Reviews, and outlet reports.
  • Maintain a central log of issues, resolutions, and Google review tracking.
  • Coordinate with Operations and Franchisees for issue resolution.

    • Qualifications & Requirements

  • Diploma / Degree in Business Administration, Management, or related field.
  • 1–3 years of experience in business / operations support, preferably in retail / F&B.
  • Strong organizational, communication, and multitasking skills.
  • Proficient in MS Office, Google Workspace, and POS systems.
  • Detail-oriented with ability to handle legal / operational documentation.
  • Willing to travel occasionally for outlet setup, inspections, and events.

    • Job Types : Full-time, Permanent, Contract, Fresh graduate

    Pay : RM2, RM3,000.00 per month

    Benefits :

  • Additional leave
  • Flexible schedule
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

    • Work Location : In person

    Buat amaran kerja untuk carian ini

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