Settlement Manager

Job Summary

To handle and manage specific duties as instructed by the team management, for Securities Services, in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set

Key Responsibilities

• Strategy : To lead Trade Settlement and to achieve service quality by meeting or exceeding service standards and achieving zero defects for the Bank customers.
• Strategy : To manage and ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved within own area of responsibility.
• Business : To manage and ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectations guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgment.
• Business : To achieve the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and processing hub centre and meeting productivity standards in terms of processing efficiency and accuracy of output.
• Business : To manage and ensure no complaints from customers related to poor and indifferent service attitude and discourtesy.
• Processes : To manage the operations of Trade Settlement in ensuring consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
• Processes : Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management.
• Processes : To handle and manage non-routine assigned tasks within the set deadline.
• Risk Management : To manage and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group.
• Risk Management : To manage and ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
• Risk Management : Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc.
• Risk Management : To manage and ensure no transaction errors / operational losses through accurate processing or data input with effective control and risk management.
• Governance : To support the roll-out of appropriate quality management systems in the team and other initiatives by the Company / Group.
• Governance : To perform Key Control Standards Assessment within department with nil overdue.
• Governance : To manage and ensure no major adverse findings from internal auditors or external auditors including quality audits.

Qualifications

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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