Patient Services Coordinator

At OceanMed, we exist to give women the knowledge, support, and medical expertise they need to take charge of their health with confidence. By combining tailored insights, proactive care, and a collaborative approach, we help you make informed choices about your long‑term well‑being.

Driven by our vision to set a new standard in women’s healthcare, we provide advanced clinical and diagnostic services in an atmosphere designed for comfort, trust, and connection – where building a strong, trusted relationship with your physician is at the heart of your care. Through open communication and a personalised approach, we ensure you feel informed, respected, and supported in every decision about your health.

Position

The Patient Services Coordinator is the first point of contact for patients and a vital link between the clinical and administrative teams. This role ensures a professional, compassionate, and efficient experience for every patient, from their first interaction through follow‑up care. The coordinator manages the reception area, phone and email communications, appointment scheduling (including surgical and treatment coordination), and assists with the day‑to‑day flow of the clinic. Strong organisational skills, customer service expertise, and the ability to remain calm under pressure are essential.

Hours

Minimum 45 hours per week (Mon‑Fri : 8 am‑5 pm; rotates Saturdays : 8 am‑1 pm), with any additional hours required to ensure tasks are completed to a high standard.

Key Responsibilities

• Greet and check in / out patients with professionalism and warmth, ensuring a positive first impression.
• Provide responsive phone and email support, managing a high volume of calls and shared inboxes.
• Direct communications to relevant staff and ensure patients receive timely follow‑ups.
• Maintain the reception area and patient‑facing spaces to reflect a clean, organized, and welcoming environment.

Scheduling & Coordination

Records & Administrative Support

Operations, Process & Compliance

Communication & Teamwork

Additional Responsibilities

Qualifications

Must‑have

How to Apply

If you are interested, and you meet the criteria above, please apply through the link provided. Only applicants who have applied through the website will be considered.

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