EN - Reservation Agent

Join to apply for the EN - Reservation Agent role at ibis, ibis Styles, ibis budget

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Consistently provide exceptional, friendly, and engaging service to all guests and clients who call or email.
• Handle incoming reservations via phone, email, and online booking platforms accurately.
• Book individual and group reservations, enter rooming lists, and update information in the system.
• Recommend property facilities, assist with guest information, and address special requests.
• Maximize revenue through up‑selling and promoting hotel products and services.
• Maintain accurate records of reservations, updates, and administrative documentation.
• Communicate with the Sales team regarding group bookings and special requests.
• Coordinate with Front Office and other departments to ensure seamless guest experiences.

Qualifications

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Hospitality

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