Head Of Training & Knowledge Academy M / F

Job Description

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe, including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions.

As a Centre of Excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

What is the opportunity?

This role will be responsible for leading the people, process, and cultural aspects of transformation programmes that impact client servicing operations, technology platforms, and regulatory processes within the investor services function. It combines structured change‑management methodologies with Lean Six Sigma, Agile delivery practices, design thinking, and critical thinking to deliver user‑focused, operationally sound, and strategically aligned initiatives.

Acting as the central link between business stakeholders, operations teams, and technology partners, the Change Manager ensures seamless transitions, high adoption rates, and sustained benefits while safeguarding client experience and maintaining service quality. By embedding continuous improvement practices and fostering stakeholder engagement at all levels, this role enables the organisation to adapt quickly, operate efficiently, and remain competitive in a fast‑evolving financial services landscape.

Region

Malaysia

Working hours

9 : 00 AM – 6 : 00 PM

What will you do?

Technical Training Development

• Responsible for the development and monitoring of staff competency across all business lines in Malaysia.
• Plan, manage and monitor all the technical training requirements for each business line.
• Collaborate with Heads of Departments to understand their technical training needs and enrich existing offerings.
• Develop transversal trainers who can undertake technical training for two or more business lines.
• Develop and monitor KPIs that drive the standard of excellence for technical training.

Knowledge Academy Management

What’s in it for you?

Requirements

Position with management experience. Minimum level of study : Bachelor Degree / BSc Degree or equivalent. Training / Specialisation : Bachelor Degree / Postgraduate Degree.

Skills needed

About the company

CACEIS is the asset‑servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle‑office outsourcing and issuer services. CACEIS is a consolidator in the European asset‑servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.

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