Executive, Customer Relationship Management

Executive, Customer Relationship Management

• Act as the main liaison between the developer and purchasers from the handover stage through the defect liability period.
• Ensure professional handling and timely response to purchaser inquiries, complaints and service requests.
• Oversee and coordinate defect management activities, ensuring all rectification works are carried out promptly and meet quality standards.
• Manage all purchaser communication related to vacant possession, defect rectification and other post-handover matters.
• Prepare and issue official notices, circulars and progress updates to purchasers as required.
• Maintain accurate purchaser records, service requests, and correspondence logs in the system.
• Ensure all documentation complies with internal procedure and regulatory requirements.
• Liaison with Resident Association (RA), Joint Body Management (JMB) Property Services for any arising issues.
• Generate daily and monthly tracking for monitoring and database purposes.
• Establish rapport with the customer for future resolution of customer and delivery services to customers.

Job Requirements

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Other

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