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Customer Service Specialist(Fintech)
DevloITSelangorMalaysia, Selangor, Malaysia5 jam yang lalu
Penerangan pekerjaanExperience : At least 1 year in a Contact Centre or BPO, with a preference for Financial Services expertise. Languages : Proficiency in Mandarin (verbal and written), with English CEFR C1 proficiency for customer communication. Skills : Multitasking, prioritization, and communication excellence across multiple channels (phone, email, chat, social media). Resilience : Perform under pressure, exceed customer expectations, and thrive in a fast-paced environment. Mindset : Analytical thinker and problem solver with a customer-first attitude.
Overview
Your Mission :
- Deliver outstanding support via phone, email, and chat, resolving customer inquiries with efficiency and empathy.
- Build personalized solutions by identifying customer needs and recommending tailored products and services.
- Handle escalated complaints professionally, maintaining trust and customer satisfaction.
Qualifications
Note : Stay compliant with data protection regulations and ensure secure handling of sensitive information. Tackle ad-hoc tasks as needed, showcasing adaptability and problem-solving skills.
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