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Product Manager
HFG Insurance RecruitmentKuala Lumpur, Kuala Lumpur, Malaysia11 jam yang lalu
Penerangan pekerjaanPartner with business stakeholders to capture requirements and translate them into Lead the design, delivery, and adoption of Collaborate with cross-functional teams (Sales, Marketing, Operations, IT, Data & Analytics) to ensure seamless delivery. Establish KPIs and track performance to demonstrate Provide subject matter expertise on Manage stakeholder expectations, ensuring alignment across business units and regions. Champion a customer-first mindset, embedding data-driven decision-making into CRM strategies. Bachelor's degree in Business, Marketing, IT, or related field (Master's preferred). 8–10 years' experience Proven track record of delivering Strong business acumen with focus on Excellent stakeholder management, communication, and influencing skills. Experience in agile delivery and product lifecycle management. Knowledge of CRM platforms (e.g., Salesforce, MS Dynamics, SAP, Oracle) is an advantage. Opportunity to lead A collaborative, innovative environment within a leading life insurance company. Career growth opportunities in product and digital transformation leadership.
About the Role
We are seeking an experienced
Customer 360 SME / Product Manager
to lead multi-market CRM strategies and deliver measurable business value by translating business needs into scalable, outcome-driven solutions. This role requires strong business acumen, expertise in CRM, and the ability to align technology solutions with commercial outcomes such as sales conversion, customer engagement, and retention.
Key Responsibilities
- Define and drive the
Customer 360 vision and roadmap
across multiple markets.
scalable CRM solutions
that deliver measurable outcomes.
Customer 360 initiatives
to improve customer engagement, sales conversion, and lifetime value.
business impact of CRM initiatives
Customer 360, CRM best practices, and market trends
Requirements
in CRM strategy, product management, or customer transformation, ideally within financial services or insurance.
multi-market CRM strategies and Customer 360 solutions
sales conversion and customer value realization
What We Offer
high-impact CRM transformation
across markets.
Buat amaran kerja untuk carian ini
Product Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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