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E-COMMERCE CUSTOMER SERVICE
SLL Machinery HardwareIpoh, Perak, Malaysia1 hari lalu
Penerangan pekerjaan1-2 years of experience in a customer service or sales role, preferably in an e-commerce or retail environment Good written and verbal communication in English & Malay. Being able to communicate in Mandarin will be an added advantage. Excellent communication and interpersonal skills, with a friendly and professional demeanour Strong problem-solving abilities and a keen eye for detail
Responsibilities
- Responding promptly and efficiently to customer inquiries and orders via email, chat, and other digital channels
- Assisting customers with product selection, sizing, and order placement
- Handling order processing, tracking, and fulfillment to ensure timely delivery.
- Handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
- Collaborating with the operation team to identify opportunities for improving the online customer experience.
What we\'re looking for
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Customer Service • Ipoh, Perak, Malaysia
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