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Regional Aftersales Manager
Regional Aftersales ManagerBYD Malaysia • SelangorMalaysia, Selangor, Malaysia
Regional Aftersales Manager

Regional Aftersales Manager

BYD Malaysia • SelangorMalaysia, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Responsibilities :

  • Oversee and ensure that service activities at dealer locations adhere to company standards.
  • Evaluate spare parts operations at dealerships to ensure efficiency and compliance.
  • Supervise dealerships to ensure the delivery exceptional service experiences for customers.
  • Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) performance at dealerships.
  • Assess dealership readiness in aftersales operations, including facility standards, manpower adequacy, and process compliance.
  • Identify technical and non-technical training needs for dealership staff.
  • Develop service marketing and promotional strategies at regional or dealership levels.
  • Coordinate after-market activities and implement service campaigns.
  • Create comprehensive business and strategic plans aligned with company objectives.
  • Prepare and submit regular reports based on on-site visit activities.
  • Utilize report findings to provide improvement recommendations and analysis to management, aimed at optimizing aftersales operations.

Qualifications :

  • Bachelor's degree in Business Administration, Automotive Engineering, or related field.
  • Strong background in After Sales with a proven track record in the OEM / IAM field.
  • Profound understanding of dealership operations and service standards.
  • Commercial and aftersales acumen with strong communication and presentation skills.
  • Language Proficiency : Fluency in English, Bahasa Malaysia, and Mandarin due to business requirements.
  • Self-motivation, influencing, and relationship-building skills.
  • Proficient in MS Office and CRM software.
  • Willingness to travel within the region.

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    Regional Manager • SelangorMalaysia, Selangor, Malaysia

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