Client Relations Associate (Luxury)

About Our Client

The client is a prestigious luxury maison known for its craftsmanship, timeless design, and impeccable customer service. With a strong heritage and global presence, the brand is dedicated to offering personalized and memorable experiences for every client who walks through its doors.

Job Description

• Manage boutique phone calls and emails promptly, ensuring smooth communication flow.
• Assign client inquiries to the appropriate Sales Associate (SA) based on relationship or language requirements.
• Manage and coordinate client appointments, including scheduling, rescheduling, and walk-in arrangements.
• Greet and welcome customers upon arrival, ensuring an excellent first impression and customer experience.
• Inform retail staff of client arrivals or appointment changes and connect customers to the assigned SA.
• Maintain accurate CRM data for all new clients and daily boutique traffic reports.
• Support administrative tasks such as updating calendars, assisting with roster planning, and tracking email distribution.
• Ensure the boutique reception and welcome area remain presentable, and monitor inventory of welcome materials and beverages.

The Successful Applicant

• Minimum 5 years of experience in hospitality, guest relations, or customer service within a luxury or high-end environment.
• Exceptional interpersonal and communication skills, with a polished and professional demeanor.
• Strong organizational and multitasking abilities, able to manage appointments and boutique schedules effectively.
• High attention to detail, ensuring the boutique environment remains welcoming and refined at all times.
• Proficient in handling client databases and CRM tools.
• Fluent in English; proficiency in Mandarin or other languages is an advantage.

What\'s on Offer

• Opportunity to represent an iconic luxury brand with a strong international reputation.
• Competitive remuneration package with attractive staff benefits.
• Professional development and structured training opportunities.
• A sophisticated, customer-focused work environment that values excellence and teamwork.

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