OPERATIONS MANAGER

Responsibilities

• Oversee and manage daily security operations at assigned sites and bases
• Plan, schedule, and supervise security personnel to ensure smooth operations
• Act as the main point of contact between the company, clients, and security teams
• Ensure compliance with SOPs, security protocols, and client requirements
• Monitor guard performance, attendance, and deployment to maintain service quality
• Conduct site visits, inspections, and security assessments regularly
• Coordinate with HR for manpower planning, recruitment, and training needs
• Handle incidents, emergencies, and client complaints promptly and effectively
• Prepare operational reports and provide management with updates and recommendations
• Work closely with the management team to improve operational efficiency and customer satisfaction
• Identify potential risks and implement corrective actions to prevent issues
• Assist with office-based tasks including scheduling, reports, staff documentation, and administrative work
• Be based in the office as needed to support coordination between departments and operations

What we’re looking for

Notes

Be based in the office as needed to support coordination between departments and operations

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