Tidak lagi menerima permohonan
Customer Success Specialist - Vietnamese - KL
TeleperformancePetaling Jaya, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanBachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Customer Service orientation Customer Results / Solutions focused Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are :
- Responsibility : The CSS represents the client and is the face of the brand to the outside world.
- Quality and a Passion for Excellence : We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background :
Work experience :
Required Interpersonal Skills :
Technical Skills :
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role :
Responsibilities and Accountabilities :
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Specialist • Petaling Jaya, Selangor, Malaysia
Pekerjaan yang berkaitan
%20AG)
Our client is is a global leader in customer experience and digital transformation, helping top brands innovate through AI, analytics, and end-to-end business solutions.
They specialize in deliverin...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
Represent the brand, culture, and values of clients.Maintain a positive, empathetic, and professional attitude towards customers.
Provide timely support through various communication channels.Ensure...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
WE PROVIDE RE-LOCATION SUPPORT TO VIETNAM FOR THIS ROLE.Shape The Future of Global Health, from Vietnam 🇻🇳.At Elfie, we’re not just building a health tracking app.
We’re changing how people manage...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Advisor I, Customer Service – Vietnamese
ConcentrixCyberjaya, Selangor, Malaysia Advisor I, Customer Service – Vietnamese.Job Title : Advisor I, Customer Service – Vietnamese.The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Vietnamese Speaking KYC Operations Analyst
Citibank (Switzerland) AGKuala Lumpur, Kuala Lumpur, Malaysia For additional information, please review.Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.
At • •Citi • •, you’ll have the opportunity to e...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
- Dinaikkan pangkat
Order Management Specialist - Vietnamese Speaker
BP PLCKuala Lumpur, Kuala Lumpur, Malaysia Entity : • •Finance • •Job Family Group : • •Business Support Group • •Job Description : • •As a leading global energy company, we provide heat, light and mobility to customers worldwide.Across the bp landscape...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
- Dinaikkan pangkat
iTero Customer Success Specialist
Align Technology, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia Tero Customer Success Specialist.The iTero Customer Success Specialist is a combined role of iTero Technical Support and Customer Support Representative.
It is designed to provide comprehensive assi...Tunjukkan lagiKemas kini terakhir: 27 hari yang lalu
- Dinaikkan pangkat
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourAppPuchong, Selangor, Malaysia Chinese and English) Customer Success Specialist (Malaysia, remote).Be among the first 25 applicants.Passionate about the world of tech?.
What if you had a chance to be a part of the world's leading...Tunjukkan lagiKemas kini terakhir: 26 hari yang lalu
- Dinaikkan pangkat
Advisor I, Sales – Vietnamese
ConcentrixCyberjaya, Selangor, Malaysia The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer serv...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Advisor I, Customer Service – Vietnamese
Concentrix MalaysiaMalaysia, Federal Territory of Kuala Lumpur, MY Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Advisor I, Sales – Vietnamese
Concentrix MalaysiaMalaysia, Federal Territory of Kuala Lumpur, MY Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Support Agent - (Fluent in Vietnamese)
Invisible Expert MarketplaceSeri Kembangan, Selangor, Malaysia Customer Support Agent - (Fluent in Vietnamese).Remote, contract position at Invisible Expert Marketplace.The role supports the latest AI-driven technology in the financial services industry, focus...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Vietnamese Speaking Sales Associate
Hunters International Sdn BhdKuala Lumpur, MalaysiaQuick Apply
Customer Success Specialist - Banking (M) - Mandarin
Two95 International Inc.Petaling Jaya, Selangor, MYQuick Apply
Product Manager • Engagement & Retention (Relocation to Vietnam)
ElfieKuala Lumpur, Federal Territory of Kuala Lumpur, .MYQuick Apply
- Dinaikkan pangkat
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourApp Inc.Seremban, Negeri Sembilan, Malaysia Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Tunjukkan lagiKemas kini terakhir: 27 hari yang lalu
- Dinaikkan pangkat
Customer eXperience Specialist ( Vietnamese & English Speaker)
F. Hoffmann-La Roche GruppePetaling Jaya, Selangor, Malaysia At Roche, we embrace your unique qualities, encouraging personal expression, open dialogue, and genuine connections where you are valued, accepted, and respected.
Our culture supports you to thrive ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer eXperience Specialist ( Vietnamese & English Speaker)
RochePetaling Jaya, Selangor, Malaysia Customer eXperience Specialist ( Vietnamese & English Speaker ).At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open di...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Order Management Specialist - Vietnamese Speaker
bpKuala Lumpur, Kuala Lumpur, Malaysia Order Management Specialist - Vietnamese Speaker.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.As a leading global energy company, we provide heat, light and mobility to customers world...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Vietnamese Speaking KYC Operations Analyst
CitiKuala Lumpur, Kuala Lumpur, Malaysia Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.We’re fully committed to supporting your growth and development from the start with ext...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
- Dinaikkan pangkat
Immediate Hiring - Mandarin Customer Success Specialist (Banking Support)
Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia Immediate Hiring - Mandarin Customer Success Specialist (Banking Support).Agensi Pekerjaan JobScoper Sdn.Handle account / transaction inquiries and provide solutions.
Conduct call-backs and follow-ups...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
- Dinaikkan pangkat
Immediate Hiring- Mandarin Customer Success Specialist (Gaming Support)
Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia Immediate Hiring- Mandarin Customer Success Specialist (Gaming Support).Agensi Pekerjaan JobScoper Sdn.Be among the first 25 applicants.
Get AI-powered advice on this job and more exclusive features...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Order Management Specialist - Vietnamese Speaker
Bp Business Service Centre Asia Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia This job is for an Order Management Specialist who speaks Vietnamese.You might like this job because you’ll help customers with their orders, ensuring everything runs smoothly and efficiently while...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu