Hotel Driver

Overview

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Get AI-powered advice on this job and more exclusive features. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight guests. Hilton Hotels & Resorts and the family of brands include Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

The Driver organizes and coordinates the concierge services to ensure that each guest experiences a memorable stay from arrival, during the stay, through to departure in line with Hilton and hotel policies and procedures.

What will I be doing?

• Actively seek verbal feedback from customers.
• Agree to and implement actions to make improvements to customer service.
• Ensure all guests receive a comfortable, safe and efficient transfer to and from their destinations.
• Positively deal with and learn from customers’ complaints and comments, following up and providing feedback to the Front Office management.
• Make sure all customer requests and queries are responded to promptly and effectively, adhering to Hilton brand standards.
• Be proactive towards customers, assisting them with any reasonable requests, and try to see these things before the customers ask.
• Be available to assist on duty within Concierge during busy days or special events.
• Ensure that your uniform is clean and you are well-groomed.
• Have detailed knowledge of departmental standards and Hilton brand standards.
• Obey traffic rules while driving.
• Answer guests’ questions promptly and politely in a helpful manner.
• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
• Implement and follow through with improvements identified.
• Ensure vehicles are kept in a clean and good state at all times.
• Drive hotel vehicles well and ensure that the vehicles are secure, and keys are kept.
• Check that all car / shuttle licenses and driver licenses are up to date and available for inspection at all times.
• Ensure service and maintenance records are kept up to date and maintenance of the vehicles is carried out regularly.
• Keep records of transfers, mileage and fuel purchases.
• Be informed of changes and events in traffic regulations and keep the Chief Concierge informed.
• Understand what’s going on in other departments and their implications for your own department.
• Plan ahead and ensure adequate resources are available.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Attend and participate in regular Front Office and related meetings.
• Carry out other reasonable duties and responsibilities as requested by the Chief Concierge.
• Understand the hotel’s goals and the department’s role in achieving them.
• Set and agree to section objectives for self and team.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
• Participate in and promote sales promotions and team member incentives as per discussion with Front Office management.
• Promote hotel transportation and ensure everyone contributes to a service-oriented environment.
• Follow standard operating procedures to minimize loss.
• Be aware of departmental financial performance.
• Review individual performance against objectives and provide feedback.
• Participate in trainer programs related to the industry.
• Be aware of accident report procedures, fire and bomb procedures, and health and safety requirements.
• Ensure safe and healthy working practices are implemented at all times.
• Ensure reporting and servicing deadlines are met on time.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out other reasonable duties and responsibilities as assigned.

What are we looking for?

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality by uniting as a team to create remarkable experiences every day.

Work locations

Hilton Kuching Hotel

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Transportation

Seniority level

Employment type

Job function

Industries

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