Specialist, Customer Service (Escalation & Trading) Crypto knowledge

Overview

Specialist, Customer Service (Escalation & Trading) Crypto knowledge – Centauri Services and Technology – Kuala Lumpur, Kuala Lumpur

Responsibilities

• Customer complaints and problems that can't be resolved at the frontline level are handled by the Escalation Specialists.
• Collaboration with clients to pinpoint their challenges, choose the best course of action, and swiftly address any lingering problems.
• What You’ll Be Doing : Manage escalated emails and tickets from Customer Service team (L1 and L2 across sub-units), resolving customer inquiries or addressing complaints in a timely manner.
• Oversee escalations from senior management and account managers through different communication channels (such as chat / email).
• Participate in discussions regarding new products and engage in product testing activities.
• Collaborate with cross-functional teams to offer support in resolving customer issues.
• Assist internal partners to ensure business and strategies are maintained effectively.
• Handle compensation request for product / process / people defects when required.

Qualifications

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