VP2, Head of Channel Ops-Retail Ops

Executive recruitment firm Monroe Consulting Group's Professional Division is partnering with a leading financial institution that is making its mark in the innovation realm. Our esteemed client is seeking a Head of Channel Retail and Operations to join their dynamic team.

Job Responsibilities :

• Lead and manage the Channel Operations Centre team, ensuring smooth day-to-day operations while meeting SLA requirements and key deliverables.
• Oversee operational performance, ensuring strict compliance with internal policies, regulatory guidelines, and risk management frameworks.
• Drive process improvements and operational efficiency by streamlining workflows, reducing turnaround time, and optimizing resource allocation without compromising quality.
• Conduct internal reviews and audits to maintain high standards of operational control and compliance.
• Perform data analysis and reporting, identifying key trends, recommending corrective actions, and implementing preventive measures.
• Manage and resolve customer and business unit inquiries, ensuring timely and effective solutions.
• Spearhead operations-related projects, including automation initiatives and process enhancements.
• Lead, mentor, and develop a high-performing team, fostering a culture of excellence in productivity and service quality.
• Ensure all operational procedures are consistently updated and aligned with best practices.
• Identify opportunities for innovation to enhance operational effectiveness within the division.

Job Requirements :

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