VP, Operations, Malaysia

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About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a VP, Operations, Malaysia. The role will report directly to the GVP, Operations (GCC, India). Qualified candidates can work remotely, preferred location is near Kuala Lumpur (KL), other locations in Malaysia may be considered.

Position Summary

The Vice President of Operations will lead our service delivery operations in the region, deliver exceptional service to our clients and extend our leadership position in the application management and software support market. He / she will be responsible for all aspects of Rimini Street’s operations in the region, maintaining a line-of-sight across all activities that contribute to business success and client satisfaction and retention. The job holder will need to operate in a matrix environment with a mix of direct and dotted line reports with ultimate accountability for the operations and performance of the region. Success in this role will be based on delivering client retention, client satisfaction, costs and profitability.

Essential Duties & Responsibilities

• Oversee all Rimini Street activities and operations in the region, leading a world-class team across Service Delivery
• Drive coordination across all functions within the region, both those that directly report and functions that report to Global functional leaders
• Develop and execute a plan to meet quarterly and annual goals for client retention, client satisfaction, costs and profit
• Maintain high levels of client satisfaction by organizing and coordinating all in-region resources spanning multiple client-facing functions
• Work closely with Legal and Finance to ensure client contracts provide a great customer experience, proactive protections for the company and meet revenue / profitability goals
• Recruit, retain and grow top performing teams in service delivery, collaborate with peer group of Regional GCC leaders on common issues, best practices and shared activities and programs
• Represent and evangelize Rimini Street as a compelling spokesperson, telling the Rimini Street story to clients, investors and partners to promote the company and build the brand.
• Develop, protect, reinforce and extend the unique and strong Rimini Street culture across the entire Malaysia Rimini Street team

Education

Location

Languages

Experience

Qualifications & Skills

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs :

Accelerating Company Growth

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit Note : Rimini Street does not accept resumes submitted by recruiting / staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Seniority level

Seniority level

Executive

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

IT Services and IT Consulting

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