Building Operations, Facilities Services

Overview

A Retail Technician installs, maintains, and repairs technical equipment and displays within a retail environment, focusing on ensuring optimal equipment performance, customer assistance with technical issues, and maintaining the visual standards of the store. Key responsibilities include diagnosing and resolving equipment malfunctions, performing break-fix repairs, troubleshooting M&E equipment, and sometimes managing inventory of spare parts. This role demands strong technical aptitude, excellent problem-solving skills, good communication abilities, and often requires physical stamina and the ability to work with hand tools.

Reporting To

REPORTING TO Facilities Manager

Working Hours

WORKING HOURS Monday – Friday (10am-7pm); Sat / Sun / PH : Standby support

Responsibilities

DUTIES AND RESPONSIBILITIES

• Install, assemble, and maintain technical equipment, fixtures, and displays, including electronic devices, lighting, and promotional signage.
• Diagnose and repair faulty equipment, troubleshoot technical issues, and replace worn or broken components to prevent future incidents.
• Provide on-site assistance to customers and store staff by helping them understand and operate the equipment.
• Manage the inventory of spare parts and supplies, and keep accurate records of all maintenance activities, repairs, and installations.
• Follow safety protocols and guidelines while performing tasks and maintain a clean and safe work area.
• Interact with Preventive / Corrective Maintenance vendors and monitor their work, sign service reports and perform quality check.
• Manage a few retail locations within a 15km radius; travel between different retail locations often required.

Key Performance Measures

Key Competencies

Qualifications

Location : On-site – Petaling Jaya, Malaysia

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