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Customer Service Executive - Mandarin & Cantonese Speaker - Ara Damansara

Customer Service Executive - Mandarin & Cantonese Speaker - Ara Damansara

Arvion ServicesSubang Jaya, Selangor, Malaysia
15 jam yang lalu
Penerangan pekerjaan

Job Overview :

As a Customer Service Executive , you will serve as a liaison between our company and customers, resolving issues and providing accurate product / service information. This is an exciting opportunity for Mandarin or Cantonese speakers to build a rewarding career in customer service.

Key Responsibilities

  • Handle inbound calls, chats, and emails related to customer inquiries, complaints, feedback, and product / service issues.
  • Provide accurate information to exceed customer expectations and ensure customer satisfaction.
  • Collaborate with your team to meet KPIs and SLA targets.
  • Resolve customer concerns quickly and efficiently, while maintaining professionalism and a positive attitude.

Required Skills and Qualifications

  • Fluency in Mandarin and / or Cantonese (verbal and written).
  • Strong interpersonal skills, with the ability to adapt to changes and work effectively in a team.
  • Ability to work in a fast-paced environment.
  • SPM graduates and entry-level candidates are encouraged to apply (Full training provided).
  • Previous customer service experience in the service industry is a plus.
  • Must be willing to work on rotational shifts.

    • Benefits

  • Career Growth : Opportunity to advance into managerial roles.
  • Training Program : STAR – A system designed to help employees grow and develop into future leaders.
  • Additional Benefits : Shift allowances, performance incentives, and overtime claims.

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • Outsourcing and Offshoring Consulting

    • Referrals increase your chances of interviewing at Arvion Services.

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    Customer Service Executive Mandarin Speaker • Subang Jaya, Selangor, Malaysia

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