Customer Service Executive (Mandarin Speaking)

Base pay range

Not disclosed Overview

We are looking for a

Customer Service - Mandarin Speaker

who will be the first point of contact for our customers. You will play a vital role in ensuring all booking inquiries are handled professionally, and that communication between our clients and dispatch team runs smoothly. You will also support day-to-day operations and report directly to the Reservation Manager, who is authorized to act on all matters related to reservations. Responsibilities

Handle bookings and customer inquiries via phone, email, and in person. Relay accurate booking information to the dispatch team. Confirm bookings with vehicle and driver details to customers. Monitor and update drivers’es availability. Maintain and update trip statuses in the system in real-time. Ensure accurate record-keeping of all transactions and communications. Analyze customer feedback and escalate issues to management. Report incidents or complaints and assist in resolving discrepancies. Coordinate driver assignments based on availability and fairness. Support operational goals aligned with the company’s mission and vision. Perform other relevant duties as assigned by management. Job Requirements

Able to speak and read Mandarin Candidates must possess at least Diploma Fresh graduates are welcome to apply Strong communication and interpersonal skills Able to work shifts, weekends, and public holidays Proactive and detail-oriented with strong organizational skills Comfortable working in a fast-paced, team-oriented environment Experience in transport / logistics or a similar field is a plus Job Benefits

Night shift Allowance Transport Allowance Laptop provided Medical Leave, Medical Coverage or Claims Annual Leave Work location near by public transport – Ampang Park LRT station 6 working days EPF Socso SIP Seniority level

Associate Employment type

Full-time Job function

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