Sales Coordinator / Sales Executive

Our client is a global manufacturer of precision components for molds and dies, serving industries like automotive, electronics, and medical devices. With a global network of manufacturing and sales bases across Asia and the United States, they provide high-quality standard and custom components such as ejector pins, guideposts, and die parts. The company emphasizes innovation, quality manufacturing, and close collaboration with customers to meet demanding production needs.

Driven by its core values Challenge, Innovation, and Honesty, they continue to grow as a trusted partner in the global manufacturing supply chain.

About the role :

As a Sales Support Specialist (Relationship-focused) , you will play a key role in ensuring the smooth flow of sales operations and customer interactions . Acting as a bridge between clients and internal teams, you will transform customer needs into successful outcomes through clear communication, accurate documentation, and timely execution .

This role is ideal for individuals who thrive in a fast-paced environment, have strong attention to detail, and enjoy building positive relationships. By supporting sales activities, streamlining processes, and maintaining high service standards, you will directly contribute to customer satisfaction and the growth of the business.

Responsibilities :

• Customer Enquiries & Order Management : Serve as the first point of contact for customers, managing enquiries across phone, email, and other channels. Prepare accurate quotations and technical drawings, and process sales orders with precision, ensuring compliance with company standards and customer requirements.
• Sales Contract & Compliance Oversight : Safeguard the integrity of every transaction by ensuring sales contracts, technical specifications, and delivery conditions are met without compromise.
• Customer Relationship & Communication : Foster long-term partnerships by delivering responsive support, resolving issues promptly, and aligning order fulfillment with evolving customer needs and expectations.
• Cross-Functional Coordination : Collaborate seamlessly with production, planning, logistics, and external partners to ensure drawings, orders, and deliveries are executed flawlessly and on schedule.
• Customer Feedback & Complaint Management : Champion customer satisfaction by conducting annual surveys, maintaining a structured complaints register, and driving resolution processes that enhance service quality and customer loyalty.
• System & Data Accuracy : Leverage the NetSuite platform to maintain accurate, real-time records of enquiries, orders, and customer interactions, enabling transparency, traceability, and data-driven decisions.

Requirements :

What you’ll get :

Our client is looking for a proactive and customer-oriented Sales Support Specialist to play a key role in supporting day-to-day sales operations. The ideal candidate is highly organized, detail-driven, and capable of handling enquiries, preparing quotations, and processing orders efficiently in a dynamic, fast-paced environment.

EA License : JTKSM1333

Notes

Job inquiries and application questions may be used for screening. Earnings and benefits are as described above, and any location-specific details will be provided during the interview process.

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